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Pro Star Collision - FAQs |
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Written by Administrator
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Wednesday, 07 May 2008 15:28 |
What should I do if I have an automobile accident?
Be sure to get the name of the person(s) driving the other vehicle(s) involved, as well as their phone number, driver's license, license plate, and insurance information. If there were any witnesses be sure to ask their name and number. Note the location, direction you were traveling, and time and date. If possible, take pictures.
Contact Pro Star Collision, or the repair facility of your choosing, and arrange a tow or appointment to get your vehicle to our shop. If you need alternative transportation, ask us to set up the rental for you, through Hertz or Enterprise.
Contact the Insurance Company responsible and let them know where the vehicle is and/or where it is going and ask for a claim number. If the Insurance Company wants to examine your vehicle at your house or in their claims center, you have the choice of doing this, or you can inform the Insurance Company that you are dropping the vehicle at the shop of your choice and they can see the vehicle there.
Call the shop and give them the claim number. From this point on, the shop will negotiate on your behalf to insure that your vehicle will be returned to pre-loss condition. Should I get more than one estimate?
As the owner of the vehicle it is up to you to get as many estimates as you like, but this is not necessary. You are free to choose the shop you want and inform your insurance company of your decision. Could repair begin on my car before I give permission?
No, only you as the vehicle owner can authorize any repairs on your vehicle. What if my insurance company refuses to work with the repair facility I want? By Texas law, an insurance company cannot refuse to work with the repair facility you choose. Who is responsible for the guarantee of my vehicle repairs?Pro Star Collision is responsible for all repairs we perform on your automobile. For more information on our Lifetime Warranty please click here. Who is responsible for the payment due to the repair facility?Ultimately, you as the vehicle owner are responsible. Your insurance policy states that your insurance will cover damages to your vehicle, less your deductible amount. You have the option of specifying whether your insurance company pays the repair facility directly or the vehicle owner, however, full payment is due prior to pickup of your vehicle. Do I have to pay for a rental car while my car is in the shop?Please check with your insurance company if you have rental car coverage on your policy. This is not automatically included in your policy, therefore, you should make sure you are covered. If you are a claimants, you should have rental car coverage through the other parties' insurance. Should I take any special precautions with my new paint finishThe are no "special" precautions you must take with your new paint finish. There are however, some preventative maintenance instructions to protect your new paint finish. Please click here for the Paint Preventative Instructions. |
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Last Updated on Thursday, 15 May 2008 11:07 |
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Pro Star Collision - Lifetime Warranty |
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Written by Administrator
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Wednesday, 07 May 2008 12:52 |
Written Limited Lifetime WarrantyExcept for rust, Pro Star Collision warrants all repairs as long as you own your vehicle against workmanship. Defects in parts and materials will be subject to the terms as extended by the manufacturer. Pro Star Collision certifies that your vehicle was repaired using the latest techniques, and that the repairs meet generally accepted standards for safe, proper repair as recognized within the collision repair industry. If you should have a problem with any of the repairs made to your vehicle, please return it to our shop for inspection as soon as possible.
Warranty Terms
- This warranty covers materials and labor to correct in workmanship arising from repairs performed under the original repair order. It does not cover incidental losses, towing, loss of earnings, per diem expenses, rental car costs, or any other claims of any nature. Shops obligation under this warranty is limited to replacing or repairing defective parts or materials under the manufacturer’s warranty.
- This warranty is only extended to the customer listed on the document and is not transferable.
- The work performed could fail due to no fault of the repairing facility. Adjacent or related parts to the repaired areas could fail, causing damage to the original repair. Under these circumstances this warranty will not apply.
- In no event shall the new parts warranty extend beyond the terms offered by the manufacturer. USED PARTS ARE NOT COVERED UNDER THIS WARRANTY.
How To Obtain Service
- Make contact with our body shop at the first sign of any problems. Any lengthy delays may make it difficult to determine the cause of these problems.
- The itemized copy of the repair order must be kept with this warranty and presented to our shop for warranty consideration.
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Last Updated on Wednesday, 07 May 2008 13:05 |
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